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Are you an experienced Works Coordinator/Scheduler and looking for your next opportunity? CBW areare working with a fantastic, family-run business in the Sidcup area to recruit the perfect candidate.
The offices in Sidcup are newly refurbishedwith secure parking on site.
Key responsibilities:
- Monitoring calls receivedfrom the customer through to call completion and updatingrecords
- Managing the supply chain and driving them to attend to required SLAs
- Driving the engineering team to attend to all call outs within required SLAs
- Effective communication with all levels of internal teams and external customers
- Ensure QHSE documentationif maintained and readily available using companysystems
- Managing the CAFM system
- Answering calls and emails within a timely manner
- Ensure all the reactive requests are raised on the Helpdesk and that they have the correct engineer assigned
- Allocation of internal engineers to callouts and maintenance visits, driving the engineering team to attend to all callouts within required SLAs
- Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations
- Raise and assign work orders to relevant
- To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out following the contract scope and not outside of this
- Obtaining supplierquotes and uploading them onto the internal system for the client approval
- Arranging agency cover and submitting timesheet on the portal
- Previous Facilities & Maintenance experience
- Excellent and professional telephone manner
- Excellent customer service skills
- Time Management
- The capacity to think ahead, plan and prioritise own workload
- The ability to work under pressure and meet deadlines
- Computer literacy
- The ability to work as part of a team
- Work safely in accordance with the company's current health and safety policy and procedures.
- A positive approach, with the determination to succeed
