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Pavilion are excited to be partnering with a reputable and leading marine claims TPA that have built an impressive reputation for their cargo, hull, liability, transport, casualty, and surveying management function. With offices based in the City, Kent, Singapore, and New York, they have a collaborative team of marine and transit professionals that work well internally and externally with their clients and partners.
They are seeking a Freight Liability Services Claims Handler to join their team of 6 claims professionals. This team will soon be merging with their Ports & Terminals claims team, where cross skilling opportunities will be given within this team, and others. You’ll be responsible for managing your own portfolio of claims from cradle to grave.
On offer is the chance for some exceptional learning and development, travel opportunities, hybrid working, and plenty of chances for cross skilling.
Responsibilities:
- Receive, review, set up and process freight liability claims from customers, carriers, brokers &/or Insurers
- Conduct thorough investigations to determine the potential legal liability of parties involved, including reviewing documentation, collecting evidence, analysing trading terms & conditions and/or International Conventions
- Evaluate the extent of damages or loss, assessing the validity of claims and estimating potential settlement amounts
- Appointing surveyors &/or Lawyers, where necessary and within the remit of our handing authorities
- Collaborate with internal departments, including surveyors, compliance and finance, to gather necessary information and documentation to support the claims process
- Communicate with insurance providers, brokers, and adjusters to coordinate coverage and negotiate settlements
- Carefully monitoring case progress
- Ensure accurate and complete documentation of claims, including claim forms, incident reports, and supporting evidence
- Negotiating settlement of claims in accordance with contractual terms, national and international law and/or on a commercial basis, where appropriate and within our handling authorities
- Maintain proper records of claims, correspondence, and settlement agreements
- Providing guidance to clients including but not limited to claim status requests, advice on general recovery prospects, legal time bars, liability limits and any requirements/recommendations for security and loss prevention
- Collaborate with internal and external stakeholders to prevent future claims by identifying opportunities for process improvements and risk mitigation
- Building and maintaining good working relationships with Insureds, insurers, brokers, freight forwarders, lawyers, as well as claimants and recovery agents
- Stay updated on industry regulations, insurance policies, and legal requirements related to freight liability claims
To apply, you’ll need to provide a demonstrable knowledge of freight and/or marine liability insurance, and a desire to grow with a reputable business. You’ll be required to attend training at the start of the role in the company’s office based in Kent, with flexible hybrid working from Kent and/or London following the training process.
PLEASE NOTE: unfortunately, our client are unable to provide sponsorships for this opportunity.
