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We are a well established property maintenance company and currently have a position within our busy Sittingbourne control room for full time Booking Coordinator (inbound calls)to cover morning, afternoon/evening shifts.
Main duties include taking customer enquiries, job bookings and allocating jobs to engineers. This role is open to all candidates with a customer service background but applicants with a stable work history in retail sales are preferred. Due to our current workload, overtime is also available.
Responsibilities:
Answer incoming calls
Assist customers with their enquiries
Update changes and status of each customer job.
Provide a high level of customer service
Book and allocate jobs to trades persons.
Liaise with engineers
Make customers aware of all of our services
Other reasonable duties as and when required.
Essential Requirements:
Excellent communication skills.
Stable career history.
Previous customer service experience.
Good telephone manner.
Able to act professionally at all times.
Maintain strict confidentiality.
Must be computer literate.
Ability to work on your own initiative.
2 x excellent references.
In return for your skills and experience, you will receive;
Competitive salary
Sales Commission
Annual Bonus
Paid Annual Leave
Paid Overtime Available
Free parking facilities.
Forward your CV for consideration or telephone Mr Ricky Honour
