Customer Support Advisor
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12 month contract
Immediate start available
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Full training given
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Hours – You will work across a rota shift pattern:
Week A - 8am – 4:30 pm
Week B – 9am -5:30 pm
With 11:30am – 8pm every one in five weeks
Site based primarily but with WFH option
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Customer Excellence Co-ordinator / Customer Service Advisor:
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Fantastic opportunity to undertake a varied role requiring first-class customer service and coordination skills working for a prestigious business as part of their close-knit team.
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The company are passionate about their products and produce a range of leading-edge products. Â To ensure the highest level of customer service to customers, they are seeking a talented individual to join the team.Â
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You don’t need to have any prior customer service experience as full training will be provided, but a passion for helping people and excellent telephone manner is essential.
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 As such, you will be highly motivated with excellent written and verbal / telephone skills and the ability to offer first class support and guidance to their customers.
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 You will work closely with the internal team and external stakeholders to:
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- Support all incoming customer enquiries, keeping them informed of the status of orders and generally responding to any incoming calls
- Use the internal system to identify stock levels to advise and help customers to place orders.
- Liaise with the team internally and any external suppliers to gain information on order updates.
- Use your excellent people skills to empathetically support customers
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To succeed in this varied, highly interesting role you will need to be a real team player with excellent planning and co-ordination skills.
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You will also have:
- Excellent written and verbal communication skills with a high degree of accuracy & attention to detail
- Good level of PC literacy (MS Excel and Outlook)
- Ability to accurately use and maintain the internal database (on which full training will be provided)
- You will ideally drive or have the ability to independently get to site as public transport links are limited.
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Please contact Alison Kemp for further details or apply via the link