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Customer Service Advisors (Customer Planners)

Earl Street Employment Consultants Ltd
Posted 11 days ago, valid for 7 days
Location

Sittingbourne, Kent ME10 4HS

Salary

£11.44 per hour

Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • Our client in Sittingbourne is seeking temporary Customer Planners for immediate ongoing work, with the potential for temporary to permanent employment.
  • The role requires candidates to initially work Monday to Friday from 8:00am to 4:30pm, transitioning to a rotational shift pattern between 7am and 7pm.
  • The hourly pay rate for this position is £11.44, and candidates should be prepared for possible weekend shifts on a rota basis.
  • Applicants should possess strong communication skills, a customer-focused mindset, and the ability to work collaboratively within a team.
  • The client is looking for individuals who can handle pressure, adapt to change, and demonstrate speed and accuracy in their work.

Our client based in Sittingbourne is looking to recruit temporary Customer Planners to join them commencing work immediately temporary ongoing, with the possibility of temporary to permanent employment.

The hours of work while training will initially be 8:00am - 4:30pm, Monday to Friday.

You will then move to rotational pattern working 8 ½ hour shifts between 7am and 7pm, (7am to 3:30pm, 8am to 4:30pm, 9am to 5:30pm etc).

Although you will initially be working only Monday to Friday, there may be a requirement to work weekends on a rota basis, Saturday and Sunday 8am to 4:30pm with two days off in the week.

The hourly payrate will be £11.44 per hour.

You will be there for every customer, offering support, help and guidance, and dealing with our customer’s query in a friendly empathetic way to find the quickest solution you can.

You’ll be the customer’s first point of contact dealing with a wide range of queries from booking breakdowns and annual services to talking through products and services with new customers and everything in-between.

You’ll have to think on your feet to find solutions to a wide range of customer problems. It’s a fast-paced demanding role dealing with often vulnerable customers, the client is looking for staff who can handle the pressure and still give the amazing service the customers deserve.

The client require staff who will embrace and are excited by change, staff who know their way around a computer, quick learners with a high degree of speed and accuracy.

Further skills required:

  • Communications: Able to communicate effectively with a wide variety of internal and external staff, customers, suppliers and other stakeholders.
  • Customer focus: Able to put the customer at the centre of all activities.
  • Contribute to team success: Place the team ahead of the individual and work effectively as a collaborative partner within the group.
  • Quality Orientation: Ensure that all processes are adhered to.
  • Managing work and time utilisation: Effective management of own routine tasks and activities and ensure time is used effectively.

We are acting as an Employment Business in relation to this role.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.