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Customer Service Coordinator

Randstad Delivery (GBS)
Posted a day ago, valid for 16 days
Location

Sittingbourne, Kent ME10 4HS

Salary

£12.5 per hour

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position available is for a Customer Support Coordinator at a global medical device company.
  • Applicants should ideally have experience in customer service or telephony, though it is preferred but not essential.
  • The role is a 6-month contract based in Sittingbourne, with a pay rate of £12.50 per hour.
  • Working hours are full-time, Monday to Friday, with varied shifts and one Saturday per month from 09:00 am to 13:00 pm.
  • Candidates must possess strong communication skills and the ability to multitask effectively.

Do you consider yourself to have strong communication skills? Are you able to deliver support to patients and provide them a high quality service? If so we are looking for an individual who would be interested in joining a global medical device company as a Customer Support Coordinator. You would be providing support over the phone to patients with their needs.

Role Details:

Job: H2H Customer Support Coordinator

Contract: 6 months

Location: Sittingbourne (office based + 1 day from home)

Working Hours: Full time (Monday - Friday, shift hours varied)1 Saturday per month 09:00 am - 13:00 pm On call hours also required

Pay rate: £12.50 per hour

Responsibilities:

  • Provide the highest levels of customer care to both patients and health-care professionals
  • Stock check and arrange patient deliveries via telephone and email
  • Answer patient and stakeholder enquiries, resolving all queries that might arise
  • Troubleshoot feeding pumps
  • Use our internal database (CRM system) to place orders and log all patient and health-care professional communication
  • Communicate with internal & external stakeholders by phone & email
  • Manage daily workload as delegated by lead coordinator

Person Specification:

  • Experience in customer service / telephony ( preferred but not essential)
  • IT Proficient
  • Professional and confident telephone manner
  • Ability to multitask (Placing orders and updating system whilst on the phone, using 2 screens)
  • Able to drive or reach site with ease

If you are interested in pursuing this position as an H2H Customer Support Coordinator then please don't hesitate to apply today!

Randstad Business Support is acting as an Employment Agency in relation to this vacancy.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.