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Service Advisor - Sittingbourne, Kent
- Friendly, Family-Run Business
- Extensive training and professional development
- Up to £35k salary
- Monday to Friday
Our client is a well-established, family-run garage based in Sittingbourne with over 25 years of successful trading. We're looking for an experienced motor trade Service Advisor to join our dedicated and welcoming team.
If you're a people person with a passion for cars and excellent customer service, this could be the perfect role for you!
Our client is highly passionate about doing the right thing for customers; they want you to treat every customer and car like it is your own, so they won't be asking you to upsell unnecessarily.
Key Responsibilities:
- Customer Interaction: Act as the first point of contact for customers, providing advice and guidance on vehicle servicing and repairs.
- Booking Appointments: Schedule and manage service bookings, ensuring efficient use of workshop time.
- Estimates & Invoicing: Provide accurate quotes for services and repairs, and handle invoicing and payment processing.
- Liaising with Technicians: Communicate customer requirements and job progress with the workshop team to ensure timely and quality service.
- Customer Updates: Keep customers informed of the progress of their vehicles, including any issues or additional repairs needed.
- Maintaining Records: Ensure all service records and customer details are accurately logged and up to date.
What We're Looking For:
- Experience: Previous experience in a customer service or service advisor role within the motor industry is essential, but we will provide comprehensive external and in-house training schemes to enhance your skill set.
- Skills: Excellent communication skills, both written and verbal. Strong organizational skills with the ability to multitask in a busy environment.
- Customer-Focused: A friendly and professional approach to customer care, with a genuine interest in helping people.
- Team Player: Ability to work well within a small team, with a proactive and positive attitude.
- Attention to Detail: Ensuring accuracy in quotes, records, and customer communication.
What We Offer:
- Salary: £30-£35k basic salary Based on experience.
- Friendly Working Environment: As a small family-run business, we pride ourselves on creating a supportive and team-oriented atmosphere.
- Opportunity for Growth: We are committed to helping our staff develop their skills and progress in their careers.
- Hours: Monday to Friday 8am to 5:30pm with 1 hour lunch
If you're looking to join a tight-knit team in a stable, well-respected family business and you have a passion for delivering great customer service, we'd love to hear from you!
