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Key Account Manager - IT Managed Services
Location: Kent (Remote & Office-Based, covering predominantly South-East & London)
Salary: Up to £70,000 DOE + Uncapped Commission (OTE £140k) + Benefits
Do you have experience managing mid-market to enterprise-level clients?
Are you excited by the challenge of helping businesses navigate their IT transformation journeys?
Do you have IT Managed Services experience?
My client is a leading IT solutions provider specializing in managed services including platform hosting, network infrastructure, data centres, and business continuity. With a broad client base spanning small businesses, public sector organisations, and large enterprises, they have built a reputation for reliability and innovation in their field.
Due to sustained growth, they are expanding their sales team and are looking to appoint a dedicated Key Account Manager to maintain and develop key client relationships.
Key Responsibilities:
- Develop strong client relationships, ensuring high customer satisfaction and identifying opportunities for new services.
- Regularly engage with clients to support ongoing service delivery and maintain account longevity.
- Attend both virtual and in-person meetings, conferences, and industry events to represent the company.
- Proactively manage customer requirements, collaborating with internal and external teams to deliver tailored IT solutions.
- Maximise revenue potential by identifying and acting on new business opportunities within existing accounts.
- Generate and follow up on quotations and proposals, ensuring timely and accurate responses.
- Create and manage IT roadmaps, guiding customers through their IT development and transformation journeys.
- Meet and exceed monthly, quarterly, and annual sales targets.
Ideal Candidate Profile:
- A motivated, experienced B2B sales professional with at least 5 years of experience in selling IT managed services.
- Strong track record of achieving sales targets and generating new business (preferred but not essential).
- Excellent communication and negotiation skills, with experience engaging decision-makers across various levels.
- Organisational and time management skills with the ability to juggle multiple tasks effectively.
- Keen interest in IT services, with the drive to learn and stay up to date with the latest technology trends.
- Ability to work independently in a fast-paced, growing business environment.
- Positive, solution-oriented attitude with a passion for customer service.
Desirable Skills:
- Knowledge of IT managed services such as IT Support, Cloud, Backup, Security, Connectivity, and VoIP.
- Familiarity with Microsoft licensing (Volume, SPLA, M365, Office 365) and Disaster Recovery technologies.
- A good understanding of Cyber Security solutions and data protection regulations.
- Relevant certifications in Microsoft 365, Azure Fundamentals, or similar are an advantage.
Additional Requirements:
- Full UK driving license and own vehicle.
- Flexibility to work remotely, attend on-site meetings, and accommodate occasional extended or unsocial hours.
- The successful candidate will be subject to background checks as part of the client’s vetting process.
This role is ideal for a results-driven individual looking to manage key accounts and contribute to the growth of a reputable IT managed services provider. The role offers a competitive salary, uncapped commission, and a range of benefits, with a clear path for career growth in a dynamic industry.
Working hours: Monday to Friday, 8.45am - 5.15pm.
