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Hybrid work possible with a minimum of 3 days in the office
£12.00 per hour
37.5 hours per week
Main Purpose of Role
- To operate as a claims advisor within the claims department
- To support other members of the claims department in their day to day responsibilities
- Completing tasks set by the Office Manager
- Responding to enquiries from customers, clients, claimants and liable parties
- Reaching and exceeding customer service expectations
- To process automotive claims in accordance with customer requirements and procedures
- To ensure high standards are maintained and errors kept to a minimum
- To check individual claims paperwork and online claims data, verifying accuracy
- Ensure all processing activities are carried out accurately and within customer timescales
- To produce data reports and bordereaux sheets in line with customer timescales
- Adopt safe behaviour; by exercising due regard for the health and safety of yourself, colleagues and clients, in line with the Company’s policies and procedures.
- Adopt company policies; by meeting the expectations set out in the Company’s policies and procedures
- To be aware of day to day claims workflow and monitor progress with pro-active intervention
- To use time efficiently in order to assist in overall office tasks
- To work effectively with customers and consistently exceed their expectations
- Where possible; make recommendations to improve services and the claims process
- To gain organisational awareness, learning about SGS and the services it provides
- To adhere to procedures and policies
