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About The Role
The Head of Accommodation & Guest Services Manager will ensure the smooth delivery of their area of responsibility which will be multiple areas including guest accommodation, public areas and venues within their designated area. You will lead your team in promoting the highest operational standards in general and accommodation cleanliness. This role will ensure you are driving a clean and fault free approach to accommodation, and holding your team to account to ensure standards are met, working closely with the wider Guest Services & Accommodation Team to proactively manage issues that arise.
About You
- We are looking for an individual with a passion for driving excellent standards for guests.
- An excellent level of operational knowledge in cleaning and leading cleaning teams is essential as well as experience leading large teams in fast paced environments.
- You should be motivated by high pace environments and have the ability to adapt quickly to changing environments. This includes being able to lead and coach your team to remain motivated to deliver consistently high standards.
- You should have excellent health and safety knowledge within the cleaning remit and be confident in managing both permanent and temporary team members to deliver results.
- Payroll management is also a crucial part of the role to ensure we balance costs and manage guest demand effectively, so experience in managing payroll would be very advantageous.
up to 60k + Annual Bonus.
