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Fulfilment Business Development & Onboarding Manager
General Haulage and Logistics Sector
40 Hours Per week
£50,000 - £55,000
Skelmersdale
The Fulfilment Business Development & Onboarding Manager specialising in the Ecommerce sector will play a crucial role in driving sustainable business growth by managing customer relationships, optimising pricing strategies, and ensuring efficient systems operation. This role requires a hands-on professional who understands the complexities of ecommerce logistics, can oversee processes, and work collaboratively across teams to ensure seamless service delivery and client satisfaction.
Key Responsibilities:
- Develop and execute targeted strategies to promote and grow ecommerce logistics services, aligning with broader company goals.
- Manage key client accounts, ensuring the delivery of exceptional service that meets customer requirements and expectations.
- Identify growth opportunities through analysis and industry insights, prioritising initiatives that add value to existing clients and attract new business.
- Oversee pricing structures and cost calculations to ensure competitive, profitable proposals tailored to client needs.
- Optimise internal processes and systems to improve efficiency, accuracy, and customer satisfaction.
- Leverage data-driven insights to recommend improvements to pricing models and service delivery processes.
- Foster strong, long-term relationships with existing clients, ensuring high levels of satisfaction and retention.
- Act as the primary point of contact for key clients, addressing concerns proactively and delivering solutions.
- Collaborate closely with Operations, Customer Service, and IT teams to streamline processes and ensure smooth service execution.
- Support business growth by managing a healthy sales pipeline, converting leads into opportunities.
- Implement efficient sales processes that prioritise relationship-building and solutions delivery over cold outreach.
- Demonstrate a thorough understanding of customer challenges within the ecommerce sector, offering tailored logistics solutions that address specific needs.
- Produce regular reports to monitor performance, evaluate KPIs, and identify areas for continuous improvement.
- Analyse trends, market data, and customer feedback to refine strategies and service offerings.
- Present insights and recommendations to senior management to inform business decisions.
Skills/Experience/Qualifications:
Essential experience, skills & behaviours:
- Proven experience in business development within the logistics and ecommerce sector, focusing on both systems optimisation and customer relationship management.
- Demonstrated success in managing pricing, processes, and service delivery to support profitable growth.
- Strong analytical and problem-solving skills, with experience in utilising data to optimise processes and drive informed decisions.
- Ability to build and maintain strong relationships with clients and internal stakeholders to achieve common goals.
- Proficient in CRM tools, with experience managing customer accounts and ensuring seamless service delivery.
- Excellent communication and negotiation skills, capable of articulating solutions that align with customer needs.
- Organised and hands-on approach, able to balance multiple priorities in a fast-paced environment.
- Full UK Driving Licence and willingness to travel as needed.
Desirable experience, skills & behaviours:
