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Who We Are
Service Graphics are the UK's largest provider of high impact visual communications, with a long and proven track record of producing and installing work to the highest possible standard. Established in 1961, our goal is to provide professional streamlined visual solutions, regardless of client sector, project size or scale. Our diverse team shares a commitment to excellence and brings together a wealth of expertise and talent from various disciplines, including design, technology, and marketing. We work across several different sites throughout the UK.
The Role
- Evaluate new enquiries and depending on the complexity of the brief provide customer pricing or assign to appropriate Estimator.
- Manage and proactively monitor the status of ongoing business from assigned customer accounts.
- Working directly with the client, providing assistance with ongoing projects whilst offering solutions and ideas when needed. Make recommendations for improvements, cost savings and innovation.
- Liaise directly with the Sales Department providing additional support with customers and briefs.
- Raise production job tickets through the sites MIS system.
- Work with other internal departments with a positive approach to answer any related queries.
- Liaise with other divisional and group sites when required, either by submitting or receiving production briefs and orders.
- Proactively manage customer accounts from concept through to completed product to ensure total satisfaction and delivery performance.
- Take ownership of any customer queries or complaints and proactively follow through to resolution.
- Develop self and always maintain knowledge in relevant fields.
- Attend team meetings.
- Support other Customer Service Staff with holiday cover and workload peaks.
- Monitor project costs and ensure all relevant charges are maintained ready for invoicing.
- To deliver work on time and to a high standard as agreed.
- Working with employees and line managers to help maintain a positive culture
- Build relationships across the Company with all levels of staff
- To understand and adhere to the Company work processes, procedures, and policies
- Flexible approach to work to meet deadlines
- Ability to work calmly and effectively when under pressure of tight deadlines
- Deliver ad-hoc duties as reasonably required by line manager
- Adhere to Health and Safety regulations
Essential Competencies and Behaviours
- Effective and appropriate communication style, demonstrating an approachable and helpful manner
- Diplomacy, integrity, and professionalism when dealing with the public and colleagues
- Works well within a team
- Ability to multitask, plan and organise workload
- The confidence and ability to work on own initiative
- Ability to listen, understand, make suggestions, and interpret requirements of customers and colleagues
What Youll Need:
Knowledge in printing is preferable but not essential, experience in Customer Service and or Account Management is essential.
Equal Opportunities
Were proud to be an Equal Opportunity employer. Service Graphics are committed to ensuring staff are treated fairly and feel they belong, by creating a kind and inclusive environment. Were big on equity of opportunity, removing all barriers such as discrimination.
We would like to actively encourage applications from those who identify as less represented and minority groups. We do not filter applications by university backgrounds and encourage those who have taken alternative educational career paths to apply. All applications will receive consideration for employment, without regard to race, religion, ethnicity, disability, gender identity, nationality or age.
Vetting Requirements
The successful candidate will be subject too necessary pre employment checks, such as a DBS (Disclosure and Barring Service) check and the Right to Work within the UK. All applicants must be able to provide at least two suitable referees before employment.
