Back to searchCollections Officer
JOB Consultancy
Posted 19 days ago, valid for 6 days
Skelmersdale, GB WN8 6LN
£20,000 - £25,000 per annum
Full Time
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Sonic Summary
- The position of Collections Officer is available in Skelmersdale with a salary negotiable up to £24,000 depending on experience.
- The role involves recovering outstanding debts for the company's clients and requires responding to various communications professionally.
- Candidates should have a proven work history as a Collections Officer and experience in debt recovery.
- The working hours are Monday to Friday between 8 am and 6 pm, with additional administration tasks as needed.
- This opportunity offers the potential for commission and bonuses in addition to the base salary.
Hours are between 8am-6pm Monday to Friday.Collections Officer Main Responsibilities will include: * Respond to telephone calls and allocating these to staff as appropriate. When necessary take messages for staff and ensuring that these are passed on, presenting a professional and helpful image to enquirers * Respond to letters received into the office, from Clients, Debtors or 3rd Parties within 48 hours, using professional conduct and in line with the Financial Conduct Authority & Credit Services Association Debt Collection guidance * Deal with outgoing mail and ensure that it is placed in the corresponding trays to ensure correct postage is applied * Contact all debtors under remit and recover outstanding debts inclusive of FM charges and client interest which have been applied to the accounts * Liaise with debtors and clients in relation to any disputed debt or any proof of debt which may be required * Update the FM database upon each action you initiate * When placing debtors on arrangements ensure all relevant documentation is passed to the accounts department * Ensure debts which require collections visits are passed to Collections Manager for authorisation and notes are placed on the database of your intentions * Ensure all overseas debts which are over 21 days old and no communication has been made are passed to the International Collections Department.
* Undertake additional administration tasks as directed * Respond professionally to all clients and their respective debtors at all times * To work to deadlines and respond in a flexible way to the demands of the workYou will an experienced Collections Officer who has a proven work history.
The salary on offer for this position is negotiable + commission/bonus.
If you are interested in this role please apply for immediate consideration
