Complaints Handler

Randstad Construction & Property

Posted 5 days ago, valid for 23 days

Skelmersdale, Lancashire WN8 9JP, England

Full Time

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Sonic Summary

A leading Maintenance Contractor in West Lancashire is seeking a Complaints Handler.
The position offers a competitive salary of up to £30,000 plus benefits.
The role involves liaising with tenants about repairs and managing complaints in accordance with policy.
Candidates should have previous experience in a similar role, particularly in handling complaints or Social Housing repairs.
The job requires excellent communication skills and the ability to work in the office from Monday to Friday, 8 AM to 5 PM.

Looking for a Complaints Handler to join a leading Maintenance Contractor based in West Lancashire

Offering a competitive salary of up to £30,000 + benefits

Your role will be to liaise with tenants regarding repairs, update on progress and make sure any complaints are received in accordance with policy and procures.
Be responsible for taking ownership and managing complaints through to resolution in line with policy
Ensuring agreed targets are delivered within your service area and complaints received in accordance with policy and procedures

Requirements:

Previous experience within a similar role handling complaints or Social Housing repairs
Able to handle complaints effectively
Are an excellent communicator, comfortable with email and telephone conversations
Able to work in the office 8-5 mon - fri

If you are interested in this role, or would like more information please attach an updated cv and we will be in touch

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