Complaints Officer

Randstad Construction & Property

Posted a day ago, valid for a month

Skelmersdale, Lancashire WN8 9JP, England

Full Time

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Sonic Summary

A leading Property Services Company in Skelmersdale is seeking a Complaints Officer with a competitive salary of up to £30,000 plus benefits.
The role involves liaising with tenants about repairs, updating them on progress, and ensuring complaints are handled according to policy and procedures.
Candidates must have previous experience in a similar role, particularly in handling complaints or Social Housing repairs.
The ideal applicant should be an excellent communicator, comfortable with both email and telephone interactions, and capable of managing complaints effectively.
Interested candidates are encouraged to submit an updated CV for further information.

Looking for a Complaints officer to join a leading Property Services Company based in the Skelmersdale area

Offering a competitive salary of up to £30,000 + benefits

Your role will be to liaise with tenants regarding repairs, update on progress and make sure any complaints are received in accordance with policy and procures.
Be responsible for taking ownership and managing complaints through to resolution in line with policy
Ensuring agreed targets are delivered within your service area and complaints received in accordance with policy and procedures

Requirements:

Previous experience within a similar role handling complaints or Social Housing repairs
Able to handle complaints effectively
Are an excellent communicator, comfortable with email and telephone conversations

If you are interested in this role, or would like more information please attach an updated cv and we will be in touch

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