Ready for a New Challenge? Join a Growing Business That Truly Values Its People! We’re excited to offer an incredible opportunity for a service driven Client Account Manager to join our fantastic client in Skipton. Are you someone who’s eager to learn, passionate about delivering excellent service, and ready to make a real impact in a supportive, high energy team? If so, this is the role for you! Why This Job? This isn’t just another account management position, it’s a chance to become an integral part of a dynamic team that’s on a mission to achieve great things. With a business that’s growing rapidly and a team that thrives on collaboration and excellence, we’re looking for someone who can help maintain the high standards our client sets and ensure their end business users remain more than satisfied. You’ll have the opportunity to grow with the company, take on exciting new challenges, and contribute to a team culture where everyone’s efforts are valued. Key Responsibilities as Client Account Manager:

Take ownership of client accounts, establishing strong, trust based relationships to ensure high levels of satisfaction and loyalty.
Be the go to person for clients, providing expert advice and resolving any issues quickly and effectively, working alongside internal teams to meet client needs.
Understand each client's unique needs and deliver solutions that address their specific challenges, offering support across various areas such as policy, commercial, and legislative matters.
Engage with clients to identify additional ways you can support their business, exploring opportunities for cross selling and expanding our clients’ service offering.
Schedule and attend regular face to face meetings with clients, ensuring their ongoing satisfaction and deepening relationships to enhance retention.
Work closely with internal teams to ensure that client requests are processed efficiently and all deliverables are met within agreed timelines.
Keep accurate and up to date records for each client, ensuring that workflows are followed and quality standards are maintained in all processes.

What you require to be successful:

Strong communication and relationship building skills.
Experience in client management or account management, ideally within a service oriented environment.
Full UK driving licence – essential as there will be client visits.
Ability to work collaboratively with various teams.
A proactive and solutions focused approach.
Strong organisational skills with the ability to manage multiple customer accounts simultaneously.
A passion for delivering excellent service and ensuring customer satisfaction.

What’s on offer as Client Account Manager:

Salary Offering: £25,000 - £37,000 per annum which includes a very attractive bonus structure
Hybrid Working: 2 days from home, 3 from the office – balance is key!
A Supportive Team: You’ll join a business that values YOU – your expertise, your dedication, and your passion.
Career Development: Opportunities to grow in a company that champions integrity, excellence, and all around commitment.

If you're looking to join a growing team where you can make a real impact, we’d love to hear from you. Apply today and help our client continue delivering exceptional, customer focused solutions! Our Guarantee Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match. Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic

Client Account Manager

Customer Service Representative

Customer Service Representative

Customer Service Representative