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Job: Customer Contact Centre Advisor
Salary: Up to £23,000
Location: Skipton
Join Our Award-Winning Contact Centre Team!Are you ready to be part of a team that values your development and career progression? We're looking for passionate individuals to join our award-winning contact centre.
What's In It For You?
* Hybrid & Flexible Working: We support work/life balance.* Annual Bonus: Discretionary scheme.* Generous Annual Leave: 25 days + bank holidays, increasing with service.* Holiday Trading Scheme: Buy/sell additional leave days.* Pension Contribution: Matching up to 10% per annum.* Colleague Mortgage: Conditions apply.* Car Scheme: Salary sacrifice for hybrid & electric cars.* Training & Development: Commitment to your growth.* Private Medical Insurance: For all colleagues.* Volunteering Days: 3 paid days per annum.* Inclusive Networks: Join our Carers and Pride Alliance groups.* Health & Well-being Support: Including cycle to work initiative and discounted gym membership.Training and Onboarding You'll receive 3 weeks of initial training and a 4-week transition period with our Support Specialists to ensure you have the tools needed to service our customers.
What Will You Be Doing?
* Answering customer queries and completing transactions.* Discussing financial products and understanding customer needs.* Recommending products and services where appropriate.* Supporting commercial targets with our Financial Advice Team.* Handling complaints and offering resolutions.* Identifying and supporting customer vulnerabilities.* Challenging processes to enhance the customer journey.What Do We Need From You?* Significant customer service experience.* Ability to tailor service to customer needs.* Strong communication skills, especially active listening.* Resilience during busy service periods.* Experience in meaningful customer conversations.* Working towards policies, procedures, and targets.* Enthusiasm for developing new skills.* Genuine curiosity to help and support customers.
If you're adaptable, curious, and empathetic, and want to be part of a vibrant and collaborative working space, apply now! ??
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
