Ready to take on a new challenge with a company that’s growing fast and truly values its people? We’re looking for a Customer Service Administrator to join our fantastic client in Skipton. Whether you're a customer service pro with admin experience or someone excited to dive into this role, we want to hear from you. This is a great opportunity for someone who’s passionate about delivering top-notch service, building strong client relationships, and being part of a business that’s all about their people, service and impact! If you're eager to learn, thrive in a dynamic environment, and love the idea of contributing to a supportive, driven team, then keep reading – this could be your perfect next step! As a Customer Service Administrator, your day to day will include:

Delivering Exceptional Service: Provide a high level of customer service to ensure client satisfaction and help boost retention rates. You’ll be the face (or voice!) that clients trust and rely on.
Building Strong Relationships: Nurture existing client relationships, becoming their go-to person for anything they need.
Offering Expert Advice: When clients need industry guidance, you’ll be there to provide them with the advice they need to succeed.
Project Support: Help clients from the get-go by assisting with project scoping and requirements, ensuring everything’s set up for success.
Handling Admin Like a Pro: Provide essential admin support, including updating records, managing data, and assisting with various customer and business tasks.
Ensuring Smooth Operations: Maintain internal processes and look for ways to improve efficiency – because who doesn’t love making things run smoother?
Client Audits & Reviews: Carry out process reviews and audits as needed, ensuring everything’s in line and up to standard.

What you need to offer:

Strong Communication Skills: Whether it’s writing emails or speaking on the phone, you’ll be comfortable and professional in any communication with clients.
IT Skills: You should be comfortable using various IT packages including Microsoft Office.
Organisation is Key: Someone who loves to keep things organised and can prioritise tasks to meet deadlines.
Attention to Detail: You notice the small stuff that makes a big difference.
Customer-Focused: Previous experience interacting with customers is a bonus, but it’s not essential – what matters is that you’re excited about helping people!

Why you’ll love working as Customer Service Administrator:

Salary: Competitive pay between £25,000 - £35,000 per annum.
Hybrid Working: 2 days at home, 3 days in the office – balance is key!
A Supportive Team: You’ll join a business that values YOU – your expertise, your dedication, and your passion.
Career Development: Opportunities to grow in a company that champions integrity, excellence, and all-around commitment.
Outstanding Benefits: Our client truly invest into their workforce offering an outstanding set of benefits, with a strong focus on health and wellbeing.

Interested? Don’t wait – this exciting opportunity is unlikely to be available for long! Apply now to start your next career chapter with a company that’s growing fast and full of opportunity. Our Guarantee Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match. Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

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