Customer Service Advisor

Role: Customer Service Advisor

Location: Taunton

Hours: Full-time, 36 hours, Monday - Friday, 9:30-4:30, Saturdays 9:30-12.

Salary: £25,400 P/A + on-target annual bonus of 8% dependent on performance

Job Duties

Be the First Point of Contact: You will warmly welcome customers, both in-branch and over the phone, ensuring their first interaction is a positive one.

Engage and Understand: By asking insightful questions, you will uncover and understand customers’ needs, providing tailored solutions that truly make a difference.

Listen and Tailor Solutions: You will listen carefully to each customer’s unique circumstances and offer personalised solutions that meet their needs, ensuring the best outcomes for both the customer and society.

Proactive Outreach: You will proactively reach out to customers over the phone, identifying their needs and discussing how you can support them.

Maintain Accurate Records: Using internal systems, you will ensure customer records are up-to-date and accurate, with a special focus on identifying and supporting vulnerable customers.

Adhere to Policies: You will understand and adhere to policies, standards, and controls, with comprehensive training and coaching to support you in your role.

About you

• Must have experience within a customer service environment, face to face or virtually.

• The ability to work well alongside others, with a ‘one-team’ mindset. 

• The ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management. 

• The desire and ability to grow, adapt and change whilst accommodating business needs and priorities. 

Heaps of benefits, including 25 days annual leave + BH which is rising 1 day per year of service. Along with the option to buy and sell holiday, company pension, colleague mortgage schemes and much more.

If you feel this role suits your skills, please apply below.