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Customer Service AdvisorLocation: Skipton | Full-Time, Permanent |Start Date: February 2024Are you someone who takes pride in delivering exceptional customer service? Do you enjoy problem-solving and working in a dynamic environment? If so, this could be the perfect opportunity for you!We're looking for enthusiastic Customer Service Advisors to join an industry-leading, customer-focused organisation. This is your chance to be part of an award-winning company that genuinely values its customers and puts their needs at the heart of everything they do.What You'll Be Doing:As a Customer Service Advisor, you'll be the first point of contact for our customers, handling inbound calls and providing them with the support they need. Your key responsibilities will include:Responding to customer enquiries, providing accurate and helpful information about our products and servicesOffering tailored solutions to meet the individual needs of each customerAddressing and resolving customer complaints promptly and professionallyCollaborating with colleagues across different teams to ensure a smooth customer experienceMaintaining a positive and empathetic approach in all interactions, ensuring customers feel valued and understoodWhat We're Looking For:To thrive in this role, you'll need:A passion for customer service and helping othersStrong communication skills, both over the phone and in writingThe ability to think on your feet and manage multiple tasks in a fast-paced environmentPatience, empathy, and a solutions-focused attitudeA genuine desire to go above and beyond for our customersWhat You'll Get:In return, we offer a competitive benefits package designed to reward your hard work and commitment, including:25 days holiday per year, increasing with length of serviceFlexible buy or sell holiday schemeA generous pension scheme with employer contributionsPerformance-based annual bonusSalary sacrifice options for benefits like cars and techAnd much more to support your wellbeing and career growth!If you're ready to be part of a forward-thinking company that values customer care and employee development, we want to hear from you. Apply today and secure your place in our team!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
