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We're seeking a dynamic individual to join our client as a Customer Success Associate based near Skipton.
Responsibilities:
Build strong customer relationships and proactively outreaching to customers to enhance their customer journey.
Delivering professional and engaging customer facing presentations via online meetings for all CPOMS/Raptor products to discuss, current partnership, and identifying areas of additional value.
Identify at-risk customers and collaborate on retention strategies with sales and product teams.
Facilitate smooth onboarding and provide ongoing trusted customer relationships to maximize value.
Coordinate cancellations to provide a positive experience for customers transitioning from the company/products.
Efficiently manage and resolve escalations by identifying root causes, coordinating with relevant teams, and ensuring timely and effective solutions.
Strategic customer interaction utilising Calls to Action and adopting processes to improve product usability and customer satisfaction.
Maintains in-depth knowledge of our products and stays up to date with ongoing product releases
Skills, Qualifications and Experience:
Grade C (or equivalent) or above in Maths and English is essential. Highly motivated individual seeking to establish and grow their career in Customer Success.
Excellent verbal and written communication, presentation, and problem-solving skills.
High degree of professionalism. The ideal candidate executes consistently, is highly dependable, and always approaches situations with a positive, customer-centric attitude.
This is a high-volume position. The individual must be a self-starter with strong organisational and time management skills, self-directed, and able to handle multiple priorities within demanding timeframes.
Excellent interpersonal skills.
Previous experience in the Education sector is desirable.
Previous experience with customer support advantageous.
