Environmental Customer Support

Ashberry Recruitment are currently looking for an outgoing individual to join our clients Environmental Customer Support Team, based on the outskirts of Skipton.

Excellent Excel skills is a requirement

Main Purpose:

To deliver high quality data and legislative support to existing customers, maintaining a high level of customer service and ensuring a positive customer experience. To build strong relationships with customers through the understanding of their needs and requirements to support with their packaging data and legislative obligations.

Key Role Responsibilities (there are more!)

• Maintain and develop relationships with our packaging compliance members, providing technical and data support as required.
• Verification of customer data submissions to the regulator, collaborating with the wider packaging team to ensure accurate and timely submissions.
• Understand and interpret compliance legislation in the context of customer business activities (full training on the regulations will be given).
• Conduct customer meetings and audits (at the customer site and/or desktop), providing assistance with recommendations from regulator audits.
• Administrative support including updating of customer details, data resubmissions among other quality checks.
• Proactive input into improving the packaging service delivery including customer experience, efficiencies and developing new customer resources.

Requirements

• Proficient with Microsoft Office with a specific focus on Excel
• Have a logical and methodical approach with an eye for detail
• Have strong communication skills and the ability to prioritise, multi-task and manage time effectively
• Outgoing and confident speaking with customers with a customer focused outlook and find building strong relationships easy
• Previous experience in a customer facing role is advantageous
• You will work well in a team with a 'muck in’ approach being flexible and highly resilient, being committed to growing with the business through a period of transformational change
• You must have a strong work ethic working well under pressure with excellent organisational and administrative skills and the ability to meet deadlines
• A UK driving licence will be required in order to carry out on-site customer visits
• A wicked sense of humour is a bonus too!

Salary

• £25,289 Per Annum (Plus a performance related bonus in line with company framework)