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Are you passionate about delivering top-notch customer service whilst putting your technical know-how to work? We're recruiting on behalf of a well-established and stable company with over 30 years of expertise in offering specialised industrial solutions from its office in Sleaford.
This is your chance to join a collaborative and supportive team, stepping into a dynamic role where you'll go beyond processing orders, acting as a trusted technical advisor to customers, helping them find the perfect solutions to their needs every day.
What You'll Do:In this fast-paced role, you'll be at the front line of customer success, juggling multiple tasks in a buzzing environment. Your days will involve:
- Providing high-quality technical product advice and support, reacting swiftly to customer enquiries.
- Speaking with customers to understand their needs and identify the right products for their orders.
- Preparing quotes and processing orders received via phone, email, and the company website.
- Spotting opportunities to upsell and cross-sell, boosting both customer satisfaction and business growth.
- Collaborating closely with the external sales team to keep everything running smoothly.
- Handling inbound queries with professionalism and speed, ensuring every customer feels valued.
This isn't just about ticking boxes - it's about multitasking, solving problems, and building relationships in a lively, reactive setting.
Who We're Looking For: We need someone who thrives in a high-energy environment and can keep everything on track with exceptional organisation. You'll ideally have:
- Strong communication skills - both verbal and written - plus a friendly, professional approach.
- Experience troubleshooting and problem-solving to meet customer needs.
- The ability to assess demands, costs, and implications with a sharp, commercial eye.
- Proven multitasking and prioritisation skills, with top-notch accuracy and attention to detail.
- A talent for interpreting technical information and turning it into practical solutions.
- A background in sales/customer service, with excellent attention to detail.
- Some skills with Microsoft Excel to manage data would be a bonus.
If you're adaptable and excel under pressure, this could be your perfect match.
What's in It for You?
- Salary: £25,000 - £27,500 per year.
- Hours: Monday to Friday, 37.5 hours a week-giving you a great work-life balance.
- Benefits: An annual company bonus scheme, enhanced holiday entitlement, and a dynamic workplace with a well-established, supportive team.
- The stability of working for a secure employer with a rich history and a bright future.
This is more than a job; it's a chance to shine in a fast-paced, collaborative environment where your skills will make a real difference.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
