Senior Sales Support

Senior Sales Support

Location: Slinford, Horsham

Salary : 28k-32k plus Excellent Benefits including Pension, life insurance, health schemes to include optical/dental, income protection, 25 days annual holiday

Hours: Mon -Thurs 9.00am -5.00pm *** Friday 9am-2.00pm ***

35 hour working week

The role:

• Working closely with purchasing and sales team
• Assisting the sales manager and production controller
• Professionally handle incoming enquiries via telephone, email and the web.
• Placing of purchase orders
• Chasing deliveries
• Support production team, documentation updates
• Answers customer queries about existing orders
• Resolving customer complaints
• Expediting orders to meet monthly invoicing targets
• Working with Epicor
• Sending dated order acknowledgements to customers for their orders
• Following up and communicating information on call off orders
• Checking orders to see if stock has arrived and then releasing for stores to despatch
• Sending & receiving emails on a daily basis
• Cover for other areas in the department for holiday/sick
• Speaking to customers on a daily basis
• Ensuring customer records are kept up to date

Skills and Attributes

• Good Telephone Manner
• Good Communication Skills
• Attention to detail
• IT Skills i.e. Outlook; Word; Excel etc
• Team Player
• High Work Ethic
• High work rate to deal with large amounts of customer emails and telephone calls
• Experience of customer services or internal sales would be highly desirable

If you would like to understand more about this opportunity then please send in your cv asap