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An exciting opportunity has arisen for an experienced Senior Credit Controller to join a market leading and internationally successful organisation based in Slough in a hybrid working role. This role can also offer the successful individual the potential to develop in the future.
Responsibilities:
- Communication with existing customer base regarding billing and payment activities to obtain promise of payment.
- Engage in communication platform including CRM activities, customer touchpoint activities, phone interactions, emails, and additional customer communications throughout the customer life cycle.
- Perform account receivable activities including cash postings and reconciliation, payment processing, collection activities in relation to past due accounts, sales tax inquiries, consolidation of accounts, and invoices and statements inquiries.
- Distribution of monthly client statements and develop strong relationships with customer in order to work with them to resolve issues
- Distribution of weekly debt and exposure reports to Accounts Manager and EMEA controller
- Perform account receivable activities including payment processing, collection activities in relation to past due accounts, sales tax inquiries, consolidation of accounts, and invoices and statements inquiries.
- Organise and attend monthly meetings with allocated Accounts Manager to discuss action to be taken for all unpaid invoices
- Providing guidance for accounting provisions for specific debts as part of the year end process
- Additional responsibilities that drive business results as assigned by the company leadership, including but not limited to, systematise and develop processes that improve the overall Customer Experience.
- Engage in communication platform including CRM activities, customer touchpoint activities, phone interactions, emails, and additional customer communications throughout the customer life cycle.
- You will interact with other staff to facilitate and execute proper account creation, shipment validations and tracking, along with general operations & administration functions.
Requirements:
- (3-5) years of experience gained in a similar role in the related field including commercial collections.
- Accounting knowledge in order to post daily payments received (around 10 a day)
- Strong Microsoft Office (Excel) and general computer skills.
- Project and time management skills.
- Excellent written and verbal communications skills
- Interpersonal skills - relates well to people at all levels; builds appropriate rapport; uses diplomacy and tact.
You will enjoy working in a supportive company that offers excellent career development opportunities whilst receiving competitive package including a bonus, hybrid working and car parking on site whilst working in a friendly team environment.
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