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Job Summary
We are seeking a highly organised and detail-oriented Administrator to join our clients team. You will have strong clerical skills, and the ability to manage multiple tasks efficiently.
Responsibilities
- Complaint Logging: Receive and log Letters of Complaints (LOCs) from Claims Management Companies (CMCs) into the Respond software system, ensuring all details are accurately recorded.
- Document Handling: Review complaint emails and PDFs, which may include Letters of Authority (LOAs). If the LOA is missing, send a request email to the CMC for the required documentation.
- Customer Data Management: Use Registration Numbers or Agreement Numbers to search and locate customer records in the Calms2cms data management system. Verify and update customer information as needed, including address and commission model details (Discretionary, Fixed, or No Commission).
- Case Entry: Accurately input and log complaints into Respond, ensuring all relevant information is transferred and documented correctly.
- Case Uploading & Acknowledgment: Upload related documents from the CMC and administer a DCA acknowledgment for each logged case.
- Master Commission Spreadsheet Management: Update the Master Commission Spreadsheet daily to ensure accurate tracking of the number of cases logged, meeting the minimum daily requirement of 50 cases per administrator.
- Efficiency & Accuracy: Maintain a high level of attention to detail while managing daily case logging requirements and ensuring all complaints are logged promptly and correctly.
Booking length: 24 months+
Pay: £25,000.00-£27,000.00 per year
Benefits:
- Free parking
- On-site parking
Schedule:
- Monday to Friday WFH 2 days once training is completed
- No weekends
Education:
- A-Level or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 2 years (required)
