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Field Service Engineer
Our client is a dynamic and ambitious company providing businesses in London and the Home Counties with best-in-class coffee, unattended retail, vending, and other refreshment services, focusing on health & wellbeing in the workplace.
An exciting opportunity for a Field Service Engineer to join their team to install and provide technical support for their coffee, vending, and water equipment to the standard required by their clients and the company.
This is a great opportunity for a customer-focused individual to join a fast-growing coffee, water, and vending company.
Responsibilities
Technical Service Support
- Completing machine filters/de-scales
- Working closely with the service desk daily
- Managing and recording service response to machine breakdowns and ensuring the company's KPI's and standards are met or exceeded
- Carrying out any necessary repairs or services and reporting any major faults to ensure that all machines are always in good working order
- Using Vend Manager on smartphone to respond to service calls and complete calls & service reports
- Completing all necessary book/paperwork to company standards
- Liaising with relevant sub-contractors to complete certain machine repairs
Installations
- Installing machines with other engineer(s) and/or sub-contractors where appropriate
- Installing coin mechanisms and card readers
- Registering all equipment on Vend Manager and/or other relevant software
- Managing customer satisfaction throughout and post installation
The company's key machine portfolio includes:
- Evoca snack/cold drinks vending machines and tabletop/floor standing drinks machines
- Coffetek tabletop/floor standing drinks machine range
- Cimbali coffee machine range: S15/ S20/ S30
- WMF coffee machine range: 1100s/1500s/5000s/9000s
- Borg & Overstrom water coolers
- Aqua Libra - Illimani taps
Role Requirements
- Full UK driving licence*
- DBS Certificate**
- 2-3 years' experience as a field service engineer
- Excellent customer service skills
- Strong external and internal communication skills
- Live locally to Greater London
- Experience with Evoca, Coffetek and fresh milk coffee equipment as well as Vend Manager or a similar vend management system (Preferred)
*Applicants will be required to drive a company vehicle so must hold a full clean UK driving licence.
**You will be required to have a clear DBS certificate, which the company can obtain on your behalf.
Salary & Benefits
- Competitive basic annual salary of £30k - £40k DOE
- 4 weeks (20 days) paid holiday which increases year on year
- Company van
- Full expense reimbursement
- Company phone with vend management software
- Extensive training and development
