Are you a Motor Complaint Reviewer who believes in fair outcomes for customers? Are you interested in getting involved in a growing sector within motor finance? If that sounds like you, then we have a great opportunity with a leading motor finance provider! You will be managing your own case load of customer complaints from arrival to final response letter and everything in between. You’ll be working with a welcoming team in Bracknell on a hybrid basis who will provide comprehensive training and support as you get settled into the role. What you’ll be doing as a Motor Complaint Reviewer:

Taking ownership of a pipeline of cases from start to resolution.
Logging new complaints, loading customer cases onto the client system ensuring all details are entered correctly.
Collecting and reviewing information from customers, dealers, motor manufacturers and repair garages.
Checking if the client is liable for the issues and deciding on a support plan for the customer.
Taking responsibility for queries/issues through to resolution.
Deciding fair outcomes for both customers and the business.
Writing templated outcome letters to the customer.
Managing expectations of all internal and external customers.

What we’re looking for in a Motor Complaint Reviewer:

Previous experience within financial services complaints.
Previous final response letter writing experience.
Proactive and confident handling multiple workstreams.
Strong attention to detail.
Knowledge of Financial Ombudsman Service complaints would be advantageous.

Hours: 37.5 hours a week Monday to Friday between the hours of 9am-5pm.Location: Bracknell. Hybrid working of 3 days a week in office is available after training.Parking: YesContract: 6 months initially with opportunity to extend.Training: On site full time for the first 4 – 6 weeks.If you’re excited to join a rewarding company as a Motor Complaint Reviewer and support customers though their complaint journey, then please click apply online and upload an updated copy of your CV. Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.To help you stay safe in your job search we will never ask for your bank details at the application stage.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

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