Customer Service Manager

We are seeking an experienced Customer Service Manager to oversee and streamline our customer service operations.As a Customer Service Manager, you will be at the forefront of ensuring exceptional customer satisfaction through effective communication and problem-solving. With core skills in computer proficiency, administrative expertise, and phone etiquette, you will oversee a team dedicated to delivering top-notch service. Your premium skill in office management will aid in streamlining operations and enhancing customer interactions.

This role involves engaging with customers, managing invoicing, coordinating with contractors and third parties, and handling day-to-day office administration tasks.

Key responsibilities include:

• Managing and processing invoices, including preparation, sending, and settlement
• Handling incoming and outgoing calls and emails from new and existing customers
• Coordinating with contractors and third-party vendors
• Maintaining an efficient invoicing system
• Booking appointments and managing schedules
• Supporting business development efforts
• Handling customer complaints and ensuring resolution
• Scheduling deliveries and liaising with external businesses as required
• Managing incoming and outgoing mails
• Skills and Qualifications: The ideal candidate will have:
• Experience in office management within a small to medium-sized enterprise (SME)
• A minimum of 1 year of full-time work experience in a commercial environment, preferably within a small or medium organization
• Proficiency in office management practices
• Strong familiarity with the Microsoft Office suite (Outlook, Excel, Word, Power Point, etc.)
• Ability to conduct on-site visits and attend project assessments/quotations
• Proficiency in English, Urdu, and Punjabi
• Exceptional organizational skills and the ability to meet time-sensitive targets
• Strong communication skills, with the ability to work independently
• A flexible, courteous, and optimistic approach, along with a positive, can-do attitude

Computer skills:

• Administrative experience
• Phone etiquette
• Organisational skills

Job Type: Full-timePay: £30,000.00-£35,000.00 per year

Additional Benefits:

• Free parking
• On-site parking

Experience:Customer service: 1 year

Language:English (preferred)Urdu (preferred)Punjabi (preferred)Willingness to travel:25% (preferred)

Work Location: In person