Customer Service Clerk

Customer Service Clerk

Location: Colnbrook

Hours: Full time,weekly shift - 7.30 to 16.30, shift - 8.30 to 17.30,shift 9.30-18.30, shift - 11.30 to 20.00

Fully Office Based

Salary: £24,000 to £27,000 pro rata

Benefits include:

• Flexibility in working hours - with scope for hours to increase as the role grows
• Competitive salary
• Opportunity for growth within the company.
• Company Pension dependent on rules and regulations
• BUPA Listening Ear
• Access to training course]Free Tea, Coffee and Soft drinks
• Free Parking
• 25 days holiday per annum, plus bank holidays

Due to the ongoing growth of the business, we full time role for customer service coordinator to join the team in our Colnbrook office.Youll be passionate about the customer experience and motivated to work with others to deliver a best-in-class customer service experience. Youll be computer literate and capable of multi-tasking in a fast-paced environment. Your enthusiasm to find and fix problems will be where you excel, with clear communication skills to keep others informed whilst being accountable, diligent and always working with your team to deliver the perfect experience for all customers.

Key Responsibilities:

• Excellent interpersonal and active listening skills.
• Clear communication skills and a strong command of the English language.
• Multitasking skills and good organizational abilities.
• Listen carefully and understand customers circumstances and needs.
• Answering all customer queries/bookings via Phone, Email, and internet.
• Be proactive in resolution of any queries, dealing with both internal and external customers
• To achieve your individual daily targets as set by the Customer Service Manager.
• Chasing delivery reports as to keep clients informed on their deliveries..
• Assist with receiving and processing shipments.

Requirements:

• Confident telephone manner.
• Strong written, listening and verbal communication at all levels.
• Accurate attention to detail.
• Excellent customer service ability to provide solutions.
• Computer literate.
• Excellent administrative and strong organizational skills.

Next Steps
If you're ready to take on a rewarding role where your contributions will make a difference, apply now! Contact Hiten via call020 8159 1816