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Customer Services agent/Trainee required to join this busy Courier agent
Monday to Friday 9-5.30 Salary c拢24-拢26k
Duties to include: experience would be ideal however training will be provided
路 Handling enquiries and complaints路 POD/service performance reporting路 Booking inbound/outbound collections路 Communicate effectively with customers, internally with other departments and with overseas offices via email and telephone路 Resolve customer queries & complaints via phone & email within dedicated time frame Generate and provide quotations to customers. 路 Directly liaise with other offices and agents to ensure KPI鈥檚 are met and adhered to. 路 Monitor shipment contents in line with compliance, liaising with customers on restrictions and prohibitions 路 Ensuring status updates and POD鈥檚 on all consignments are updated within the transit time and are provided to the customer路 Completing collection notes prior to hand over to the operations department 路 All ad-hoc tasks as required Experience
Previous customer service experience is desirable but not essential as full training will be provided Strong Microsoft Office skills including excel, word and outlookAbility to learn, adapt and prioritise in line with deadlines High level of attention to detailAn individual with a genuine desire to grow their skillset with a can-do approach to all tasks set
Please send your CV to Kellie Buckley
