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Customer Service AdministratorLocation: ColnbrookHours: Monday - Friday, 9:00 AM - 5:00 PM (37.5 hours per week)Salary: £24,000 - £26,000 (DOE)Benefits: 28 days annual leave, free car parking, pension
Are you an enthusiastic, customer-focused individual with strong systems knowledge? Do you want to build a long-term career in logistics within a well-established and supportive team?
Our client is looking for a Customer Service Administrator to join their dynamic and growing organisation. This role involves both telephone and email communication, so strong articulation and written skills are key to success.
Key Responsibilities:Handle customer enquiries and complaints professionally via phone and email.Generate and provide quotations to customers.Book and manage inbound/outbound collections.Liaise with internal teams and international offices to ensure service KPIs are met.Monitor shipments for compliance and update customers on restrictions.Ensure status updates and proof of delivery (PODs) are accurately recorded.Prepare collection notes for the operations team.Carry out additional administrative tasks as required.
What We’re Looking For:Previous customer service experience (desirable but not essential - full training provided).Strong Microsoft Office skills (Excel, Word, Outlook).Ability to learn quickly, adapt, and prioritise tasks.Excellent attention to detail and problem-solving skills.A proactive and positive attitude with a desire to grow within the organisation.
This is a fantastic opportunity for someone who is eager to develop a career in logistics and customer service. If you're ready to take the next step, apply today!
Please note:As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.
