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Customer service representative
Customer Service Specialist

Customer Service Specialist

Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing

Posted a day ago, valid for 11 days

Slough, Berkshire SL13XX, England

£24,000 - £28,800 per annum

Part Time

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Sonic Summary

The company is a well-established and successful organization based in Slough, offering hybrid working options and excellent benefits once the role becomes permanent.
The key responsibilities include managing customer queries related to hire agreements, processing invoices, and updating the Contract Management System.
Candidates should have experience in a Customer Service position, with intermediate skills in Excel and Word, and the ability to manage customer expectations.
The role requires immediate availability for a long-term contract with the potential for a permanent position.
Salary details are not provided, but candidates are expected to have relevant experience and be able to commute to Slough.

The CompanyEstablished, corporate and extremely successful organisation.

Offer excellent benefits once role becomes permanent

Extremely supportive and excellent training

Based in Slough - Hybrid working offered.

Key Responsibilities

Work mailboxes/ telephone lines to support customers with any queries related to their hire agreements.
Process fine invoices and admin fess on the management system, liaise with third parties to keep within relevant time frames and ensuring management are aware of any potential issues associated with workload backlog.
Respond to and resolve inbound Customer enquiries; answer all verbal and written enquiries.
Update the Contract Management System accordingly

Skills/Experience

Experience in a Customer Service position

Excel and Word to Intermediate level

Able to manage Customer and Retailer expectations
Be available immediately and able to commit to a long-term contract, with possible permanent position
Be able to commute to Slough

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Customer Service Specialist

Customer Service Representative

Customer Service Representative

Customer Service Representative