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Freightserve recruitment are looking for a Customer Service person for a well established Freight / Courier company. The company is based in the Colnbrook, Berkshire area.
ROLE AND RESPONSIBILITIES
The role is multi - functional handling a variety of requirements within the Customer Services department including but not limited to, handling enquiries and complaints, POD/service performance reporting, booking inbound/outbound collections.
- Communicate effectively with customers, internally with other departments and with overseas offices via email and telephone.
- Resolve customer queries & complaints via phone & email within dedicated time frame
- Generate and provide quotations to customers.
- Directly liaise with offices and agents to ensure KPI’s are met and adhered to.
- Monitor shipment contents in line with compliance, liaising with customers on restrictions and prohibitions
- Ensuring status updates and POD’s on all consignments are updated within the transit time and are provided to the customer
- Completing collection notes prior to hand over to the operations department
- All ad-hoc tasks as required Experience
- Previous customer service experience is desirable but not essential as full training will be provided
- Strong Microsoft Office skills including excel, word and outlook.
- Ability to learn, adapt and prioritise in line with deadlines
- High level of attention to detail
Working hours are Monday - Friday 0900 - 1700
As an agency we are a Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
