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Motor Complaint Reviewer

Candidate Source
Posted a day ago, valid for 13 days
Location

Slough, Berkshire SL1, England

Salary

£165 per day

Contract type

Full Time

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • We are seeking passionate Motor Complaint Reviewers to join a finance provider in Bracknell.
  • Candidates should have previous experience within financial services complaints and final response letter writing, with a focus on detail and proactive handling of multiple workstreams.
  • The role involves managing a pipeline of cases, collecting and reviewing evidence, and determining fair outcomes for customers, with a salary of £30,000 per year.
  • This is a 6-month contract position with the possibility of extension, requiring 37.5 hours of work per week, Monday to Friday.
  • Hybrid working is available after training, and all applicants are encouraged regardless of background, with strict pre-employment screening checks in place.
We are looking for passionate Motor Complaint Reviewers who want to find fair outcomes for customers to join a finance provider. You will be loading the complaint onto the system, discussing points with the customer, collecting and reviewing evidence from systems to understand the situation in detail, and concluding the outcome in a final response letter.

Youll be working in a dedicated team investigating and working a portfolio where your work will be quality checked, so there will be some targets to strive for.

What youll be doing as a Motor Complaint Reviewer:
  • Taking ownership of a pipeline of cases from start to resolution.
  • Logging new complaints, loading customer cases onto the client system ensuring all details are entered correctly.
  • Collecting and reviewing information from customers, dealers, motor manufacturers and repair garages.
  • Checking if the client is liable for the issues and deciding on a support plan for the customer.
  • Taking responsibility for queries/issues through to resolution.
  • Deciding fair outcomes for both customers and the business.
  • Writing templated outcome letters to the customer.
  • Managing expectations of all internal and external customers.
Were looking for a Motor Complaint Reviewer with:
  • Previous experience within financial services complaints.
  • Previous final response letter writing experience.
  • Proactive and confident handling multiple workstreams.
  • Strong attention to detail.
  • Knowledge of Financial Ombudsman Service complaints would be advantageous.
Hours: 37.5 hours a week Monday to Friday between the hours of 9am-5pm.
Location: Bracknell. Hybrid working of 3 days a week in office is available after training.
Parking: Yes
Contract: 6 months initially with opportunity to extend.
Training: On site full time for the first 4 6 weeks.

If youre excited to join a rewarding company as a Motor Complaint Reviewer and support customers though their journey, then please click apply online and upload an updated copy of your CV.

Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.

We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

To help you stay safe in your job search we will never ask for your bank details at the application stage.

Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

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In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.