Senior Customer Support Specialist

Senior Customer Support Specialist

Slough

Permanent / Full time (Hybrid)

Salary - £32,000 - £36,000

Opportunity

Our client is a well known and respected brand based in excellent offices and offering a superb benefits package.

The main purpose of the role is to ensure that the highest level of customer service is given to their consumers.

Some of your responsibilities will include:

• Responding to queries and complaints through all mediums in a professional manner
• Organising refunds, replacements or repairs as appropriate
• Updating internal systems including SAP / Salesforce / Excel
• Building excellent relationships and liaising with internal departments as necessary
• Fully participating in meetings and providing training as appropriate

Education

• ALevels at a minimum, degree preferred

Knowledge

• Excellent use of English in a business environment
• Knowledge of SAP preferred

Skills

• Competent Excel user in order to analyse data
• Ability to assess procedures and implement improvements as necessary

Experience

• At least 3 years’ experience working within a customer service role, either B2B or B2C
• Ability to respond to all social media enquiries with the experience of working on different communication channels