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All about you
You will be friendly, hard-working and love the buzz of getting things done. We value team players and here at DX we are committed to providing our people with the technical and personal skills to progress their careers.
About us
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team?
At DX, we know our people are our foundation of success. We are passionate about your career progression with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!
Role summary:
This role is vital to the Group achieving its revenue and cash targets. This role will report to the Senior Master Data Administrator and work closely with the Billing Team, IT and Sales & Marketing to:-
- Facilitate the customer take-on process in line with defined SLAs
- Carry out required creation, amendment and deletions of customer master data to maintain data integrity and ensure accurate billing
- Ensure resolution of customer data queries are dealt with in a timely and efficient manner
Key responsibilities
- Ensure all new and additional business is set up on receipt of a fully authorised Service Agreement/NAAS and JDE opportunity in line with agreed SLAs
- Perform interface management tasks, including error resolution & resubmission
- Implementation of customer price increases
- Provide a master data super user service to internal and external customers
- Provide reports via JDE, NAAS, DX Trak and Hubble for customer data as requested
- Provide support to Senior Management on system based projects, including performing UAT and regression testing
- Provide informed opinions in relation to master data and to appropriate business members at times or review
Knowledge, Skills and Experience
- Master data experience preferred
- ERP technical knowledge and experience preferred
- Problem solving abilities; able to facilitate discussions
- Operational knowledge of the DX business and product base differentials desirable
- Able to identify and focus on key priorities
- Planning and organisational skills
- Must be used to working to and achieving tight deadlines while maintaining attention to detail
- Excellent written and oral communication skills across all levels of the business
- Experience of MS Office products
Measures
- KPI driven measures
- Milestone achievement
- Operational efficiency and performance improvement
- Monitoring of invoice dispute levels
- Feedback from customers both internal and external
Personal Specification
- KPI driven measures
- Milestone achievement
- Operational efficiency and performance improvement
- Monitoring of invoice dispute levels
Benefits:
- Competitive Rates of Pay
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!!
