Retail Team Leader

We've got an opportunity for a Retail Team Leader to join our team. 

If you're interested in engaging with visitors and boosting our retail potential, then this could be the job for you. 

Hours: 37.5 hours per week or 30 hours per week. Weekend work required. 

Salary: £23,166per annum or pro rata'd if working 30 hours. 

Duration: Permanent

Interview Date/s: 16 October 2024 and 18 October 2024

Start Date: We'd ideally like you to start on or close to 28 October 2024  

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Reporting to Retail Manager, you'll join a team of 4 other staff members and 4 retail volunteers

To find out more about what it’s like to work within “Retail” at the National Trust, click here to watch our video.

You'll be required to support the day to day management of the property retail operation so that it is commercially successful and consistently exceeds our visitors expectations. You'll monitor stock and merchandise products to achieve stretching financial targets, leading by example when it comes to maximising our profitability and income.

You'll also supervise paid and voluntary retail staff and work effectively alongside colleagues elsewhere in the property to deliver great service to visitors, promoting and enhancing the property's sense of place.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

We'd love to hear from you, this sounds like you: 

• are customer focused with positive attitude
• good communication skills
• ability to lead, support and develop a team
• able to work as part of a team, but also can work on your own initiative 
• well organised and adaptable 
• confident dealing with a variety of situations including complaints

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.