Sales Support Executive

Overview

Sales Support Exec role for a leading automotive business based in Slough providing car leasing and rental.

Job title

Sales Support Executive Direct

DepartmentProcurement & Operations

Reporting toSenior Manager, Procurement & Operations Manager

DateFebruary 2025

Key purpose summary

Responsibility for setting up new customers and submitting for credit approval, issuing of customer contracts and ensuring we have complete & accurate documents, managing quotations and order conversions for renewals and new orders.

Responsibility for providing customer excellence and responding to all incoming customer queries in a timely & sensitive manner, ensuring all customers are treated fairly.

Principle accountabilities:

You are required to maintain ethical standards in accordance with the Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law.

Internal account management of the Company car fleet, for renewals & new and responding to general queries.

Responsible for setting up new customers in the Key2 system ensuring all data is accurate & complete and progressing credit applications with the Credit Team.

Responsible for issuing of all customer contract documents (not automatically produced by the system) and manage receipt of all signed documents back from the customer.

Provide quoting to customers for new and renewal of vehicles and conversion to order, ensuring all customer details are recorded accordingly to all right first time order placement with the supplying dealer.

Respond to all inbound customer enquiries in a timely & professional manner seeking to resolve enquiries directly whenever possible or directing to the appropriate department. Support with customer complaints where required.

Manage customer renewals via outbound call activity to determine customer intentions towards the end of their contract.

Switch to other responsibilities within the Procurement & Operations team to cover peak periods and periods of absence.

Continuous focus to identify areas of improvement and where we are receiving repeated areas of complaints and to provide recommended solutions wherever possible.

Contribute to project related activities as we look to further develop the business and develop new products & services.

Key skills, knowledge, experience & qualifications

1.Demonstrate ethos of customer centric approach to everything you do with a desire to achieve positive outcomes.

2.Demonstrate an affinity for working in a fast paced, high energised & changing environment that requires balancing multiple demand to achieve operational tasks.

3.Is an excellent, authentic and value-driven team member who can inspire and encourage others within a team environment and who demonstrates the desire to contribute to a collective result.

4.Demonstrate a flexible mind-set and ability to take on new challenges, develop new ways of working and open to working in other areas of the business.

5.Self-motivated with ability to adapt to a flexible hybrid working pattern if appropriate.

6.Demonstrate ability to be able to meet periods of peak demand without compromising quality or requiring additional hours.

7.Excellent attention to detail.

8.Excellent verbal and written communication skills.

9.Fluent in English language (to effectively manage Customer, Colleague and Supplier relationships.)

Organisational structure