Case Handler

Hamlin Knight

Posted a month ago, valid for 5 days

Slough, Berkshire SL11XY, England

£30,000 per annum

Full Time

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Sonic Summary

A Progressive organization in Slough is seeking a Complaints Specialist with previous complaints handling and case management experience.
The role involves responding to and resolving complaints in a timely manner, updating relevant databases, and collaborating with colleagues to enhance customer satisfaction.
Candidates must have experience resolving complaints through final response letters and dealing with Financial Ombudsman Service complaints.
This is a hybrid role that requires commuting to the Slough area and is available immediately as a long-term temporary position, with potential for permanent placement.
The salary for this position is not specified, but applicants should have relevant experience and be prepared for a dynamic work environment.

A Progressive, expanding organisation based in Slough is looking for a Complaints Specialist. Previous complaints handling & case management experience is essential

Key responsibilities

* Respond to and resolve all complaints received in an appropriate manner, either written or verbal, on contracts within regulatory timescales
* Update the Contract Management System and Complaints Database accordingly and in a timely manner
*Own all customer issues through to resolution
* Work effectively with colleagues in support functions around the business to maximise customer satisfaction

Skills/experience

- Previous complaints handling experience / Case Management
- Be able to commute to Slough area - hybrid role
Dealt with Resolving complaints through a final response letter
Experience of Financial Ombudsman Service complaints
- Be available immediately for a long term temporary role -with a possibility of becoming permanent

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