Air Export Clerks

Freightserve recruitment are looking for Air Export Clerks for a major Freight Forwarder based in the Colnbrook area.

About the position:

Start to finish export role, to work within a export team providing high standard of customer service levels to our UK customers, and overseas offices

Key Tasks and Responsibilities will include:-

• Be committed to excellent service quality.
• Liaising with overseas branches and internal customers
• Dealing with internal and external customers on a day to day basis.
• Liaise with all new and regular customers on all queries and issues through regular contact by telephone
• Take all incoming calls, and emails from customers for new bookings using appropriate documentation
• Ensure any special requirements or instructions are clearly specified
• Ensuring accurate accruals and cost accuracy.
• Accuracy and timelines of documentation (HAWB/MAWB/DUCR/MUCR) processing meets KPI requirements
• Review all customer booking instructions ensuring these are understood and followed
• Ensure full understanding and strict compliance to customs processes and procedures
• Accurate and timely management of all mandatory milestone data
• Understanding of the airfreight product including Incoterms
• Responding to customer booking and overseas agents requests
• Research and provide competitive quotations to both internal and external customers and follow to ensure good success rate.
• Entering HM Customs entry procedures (NES).
• Raising sales invoices accurately within agreed KPI timescales
• Developing effective relationships and negotiating with carriers and overseas agents
• Daily / weekly admin duties / Post flight Filling
• Completing quotes
• Comply with all relevant work and safety legislation, standards and organisational procedures and UK security regulation.
• Supporting on month end finance.
• To fully understand and be conversant with the standard operating procedures.

The ideal candidate will be educated in Maths and English (oral and written) to GCSE, Standard Grade or equivalent; grade A-C and be able to demonstrate highly competent computer skills in all areas of Microsoft office.

• High level of accuracy with attention to detail.
• Ability to work under pressure and to tight deadlines.
• Ability to work effectively under own initiative.
• Competent in commercial IT packages including Word, Excel, E-mail
• Hard working, diligent with a flexible adaptable approach.
• Good team player.
• Good written and verbal communication skills

Working Monday - Friday 0900 - 1730

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.