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Returns Administrator

Returns Administrator

Platinum Recruitment Consultancy

Posted 9 hours ago, valid for 20 days

Slough, Berkshire SL3, England

£25,000 - £30,000 per annum

Full Time

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Sonic Summary

The role of Returns Administrator is located in Langley, Berkshire, offering a salary of £30,000 per year.
Candidates should have prior experience in a similar role, preferably with a focus on returns management and customer service.
The position involves managing customer emails related to product returns, logging returns, and following up on unprocessed returns.
Responsibilities also include coordinating collections, working with the warehouse to ensure timely processing, and raising credits for returns and replacements.
This is a full-time, permanent position with working hours from Monday to Friday, 09:00 to 17:00.

Role: Returns Administrator
Location: Langley, Berkshire

Salary 30,000

Parking

Benefits/ package

Full time & permanent

Monday to Friday 0900 to 1700

Monday to Friday

Managing all the incoming customer emails and requests regarding returned products.

Log all returns and follow up any old returns not processed.

Organising all the collections for returns and checking they have been received.

Working with the warehouse to ensure returns are processed correctly and in a timely manner.

Raising credits in relation to the returns and replacement orders.

Working with the courier company regarding any queries/missed collections.

Investigation into history of faults/complaints/reasons for collection.

Learn the product to advise/guide customers as necessary.

Improve the returns process/automate where possible (with new Sage 200 system)

Sound like the role for you? Then we would love to hear from you!

Click Apply Now and one of the team will in touch to discuss the Administratorwork we have that suits you in Langley, Berkshire

Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation.

Consultant: Lisa

Job Number: (phone number removed) / INDCOM

Job Role: Administrator

Location: Langley, Berkshire

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.

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