Showroom & Admin Advisor

Showroom & Admin Advisor

Key Responsibilities:

Sales:

• Greet visitors and guide them through the showroom.
• Manage leads via phone, email, and in-person. Schedule appointments for designers.
• Support designers during customer presentations and ensure a welcoming environment.
• Answer phones and direct queries to the right person.
• Continuously improve product knowledge (e.g., Neff, Sheraton).

Admin:

• Manage calendars, emails, and customer inquiries.
• Coordinate fitting schedules and communicate with customers and fitters.
• Handle supplier communication and deliveries.
• Organize thank you cards, flowers, and general office tasks.
• Process payments and monitor banking transactions.
• Assist with customer paperwork and IT issues.
• Keep records of invoices and promotions up to date.

Finance:

• Enter customer sales into Xero.
• Check sales reports for accuracy.
• Maintain project margins and follow up on outstanding payments.
• Send receipts, VAT invoices, and payment confirmations.

Marketing:

• Update website with photos, testimonials, and promotions.
• Help organize events like open evenings or coffee mornings.
• Assist with social media (Facebook, Instagram, LinkedIn, Pinterest).
• Encourage customer reviews and manage advertising schedules.

General Housekeeping:

• Ensure showroom is clean, tidy, and well-maintained.
• Follow opening/closing procedures.
• Manage sample and brochure inventory.
• Keep coffee machine clean and offer refreshments to visitors.

After Sales:

• Handle customer issues and provide support for designers and project managers.

Training:

• Attend training for Neff, Omega, Daval, Stone Systems, Cosentino, and other products.

Experience and Skills:

• Computer skills (Outlook, Excel, Word).
• Strong customer service and communication skills.
• Organized, proactive, and a good team player.

Working Hours:

• Full-time (9:00 AM - 5:00 PM), 2 Saturdays a month with a weekday off.
• Locations: Farnham Common & Ashford showrooms.
• Salary: £25-28k (based on experience) + commission (£2-3k OTE after probation).