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A fantastic opportunity to join an expanding financial services organisation based in Slough. The role will be based in their Collections team working on early collections.
Key responsibilities
- Responsible for volume outbound and inbound calls
- Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system
- Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them
- Undertake all collections activities in accordance with the required regulations; ensure treating Customers fairly, Companies Policies and Guidelines laid down
Experience/skills
- Experience within a Collections, Credit Control, customer service role within a call centre environment preferred
- Intermediate Excel and Word
