Application Support Analyst

Application Support Analyst

Roles & Responsibilities

• Handle incoming support calls from customers, offering assistance and resolving issues.
• Monitor and respond to support tickets within the agreed SLAs.
• Analyse, diagnose, and resolve technical issues; escalate to the development team when necessary.
• Manage and track support issues using Jira until resolution.
• Install and customize applications for new clients.
• Conduct training sessions to onboard new users.
• Test bug fixes provided by the development team before delivering to customers.

Qualifications & Experience

• Passion for excellence and a strong interest in emerging technologies.
• Enthusiastic, hands-on learner who picks up new skills quickly.
• Familiarity and experience with:
  • SQL
  • Windows OS
  • Databases
  • Web servers
  • Remote access tools
• Experience with Jira (preferred but not required).
• Able to work independently with minimal supervision.
• Excellent communication and interpersonal skills; comfortable in an agile, fast-paced environment.

You must possess excellent communciation skills couple with a driving licence.