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- To manage the order handling end to end process for customers, updating SAP system accordingly and disseminating information to relevant parties.
- To liaise with the Sales Team and Head office on all matters regarding orders placed and answering queries.
- Action all shipping advices for deliveries swiftly and accurately.
- Make delivery bookings with relevant customers and monitor bookings made by Freight agents in line with customer requested delivery dates.
- Updating cancellations and amendments. Adding booking details and shipment information.
- Raising and distributing the sales invoices for FOB, CIF & DDP customers. Ensure all shipping documentation and sales invoices are filed appropriately.
- Challenge the existing processes, recommending improvements, and implementing innovative improvements of operations processes, SAP system and tools that accelerate business impact.
- Develop and monitor performance indicators.
- Provide general administrative support to the team and the company as required.
- Perform other similar duties when requested by the Supply Chain Manager or other managers.
- Organised with excellent attention to detail;
- Able to work on own initiative and function as a team member helping and supporting colleagues as required;
- Able to work in a pressurised environment where peaks of work occur with an ability to meet tight deadlines;
- Proactive, quick and willing to learn;
- Good knowledge of Microsoft Excel and SAP software system;
- Ability to adapt to changing situations;
- Target driven
