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Technical Assistant

Technical Assistant

PLATINUM RECRUITMENT CONSULTANCY LIMITED

Posted a day ago, valid for 20 days

Slough, Berkshire SL3 7DG

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The role of Technical Assistant is located in Langley, Berkshire, offering a salary between £30,000 and £35,000.
The position is full-time and permanent, with working hours from Monday to Friday, 09:00 to 17:00.
Candidates will manage customer communications regarding technical inquiries, evaluate returned items, and organize replacement parts.
The role also involves training staff, collaborating with suppliers on defective products, and improving technical processes using the Sage 200 system.
Prior experience in a similar technical support role is preferred, although specific years of experience are not mentioned.

Role: Technical AssistantLocation: Langley, Berkshire

Salary £30,000 to £35,000

Parking

Benefits/ package

Full time & permanent

Monday to Friday 0900 to 1700

Monday to Friday

Managing all the incoming customer emails and phone calls regarding technical questions.

Evaluate any returned items with a technical fault.

Organising replacement parts that need to be despatched to customers.

Working with the warehouse to ensure spare parts are correct and up-to-date.

Working with the supplier on any defective products and improvements.

Help train staff on products and any specific issues that might be encountered.

Learn the product to advise/guide customers as necessary.

Improve the technical process/automate where possible (with new Sage 200 system)

Sound like the role for you? Then we would love to hear from you!

Click Apply Now and one of the team will in touch to discuss the Technical Assistantwork we have that suits you in Langley, Berkshire

Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation.

Consultant: Lisa

Job Number: 930569 / INDCOM

Job Role: Technical Assistant

Location: Langley, Berkshire

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.

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