Technical Specialist

Technical Specialist

Due to continued growth, we have an exciting opportunity for a Technical Specialist to join our team! This is a full time, permanent role working remotely with some frequent travel to sites & offices within the London area.

Marston Holdings are continually expanding, and part of our growth is our Technology side of the business where we have attained Videalert and Vortex. Together we are the UK’s leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city solutions that deliver the highest productivity at the lowest operational cost. We provide environmental sensors, networks, and data solutions to support decarbonisation efforts globally. We drive real environmental change by leveraging the power of real-time data with cleantech technologies.

What you will be doing:

In this role you will play a pivotal role in ensuring the efficiency and effectiveness of the service which involves performance monitoring, investigative activities of deployment solutions and strategic collaboration across various departments.

• Deploy monitoring equipment and evaluate the contravention levels at specific locations pre and post solution deployment.
• Monitor system performance across the estate, working closely with the Service Delivery and Service Desk Managers to identify locations for investigation.
• Undertake Post Deployment Ground Truth exercises as required & requested.
• Provide comprehensive technical guidance and support to field engineers, addressing and resolving technical issues to ensure uninterrupted service delivery and assist with installation/modification sign-off post location specific investigations.
• Conduct and approve detailed site surveys for delivery projects, ensuring compliance with company standards and customer requirements.
• Prepare and present survey reports to stakeholders, outlining findings and recommendations as required.

What we are looking for:

• High level knowledge of the Videalert product, visual tracking engines, ANPR with experience in technical support, field engineering, or a similar role.
• Strong knowledge of site survey processes, compliance requirements, and industry standards.
• Excellent communication and interpersonal skills from a client facing background.
• Ability to work collaboratively with cross-functional teams and contribute to product development.
• Strong problem-solving skills and attention to detail.

What’s in it for you?

• Full Time, Permanent
• Remote with frequent travel within the London area.
• Salary - £45,000 per annum.
• Healthcare cash plan
• Staff benefits designed to suit you, from discounts on retail shopping, travel, and socialising to health & wellbeing
• 26 days annual leave + bank holidays
• Cycle to work scheme
• Enhanced Maternity and Paternity Package NB this is subject to eligibility

If this sounds like the job for you, please apply....

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. 

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.