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Role: Technical support advisor - Slough
About them:
Our client is a bespoke manufacturer of high-end luxury bathrooms & tap manufacturer, with great products that are renowned for their quality they have turned from a small family business to a multimillion-pound company. Due to the growth, they are seeking a technical support advisor to help resolve customer inquiries as well is internal support to the sales team on technical matters. You will be representing this brand on a technical level.
The successful technical support advisor will be:
- Technical support advisor will be responsible for helping both customers and internal staff with technical difficulties on plumbing related products such as Taps and sinks
- Technical support advisor will be in charge of ensuring all customer issues are resolved with professional knowledge.
- Technical support advisor will be leasing with other teams such as the sales team and external installers, making sure they understand how to resolve any issues that may come up
- Technical support advisor will be having to use excel and Microsoft software's to log re occurring issues and how they were resolved
- Technical support advisor is also in charge of talking to external plumbers ensuring that the high end bathroom products are installed correctly. Providing a good brand image
To be successful as the technical support advisor you will need;
- Technical support advisor will need to have excellent knowledge of taps, sinks, showers and general plumbing. Ideally coming from a plumbing background or having prior experience in a Bathroom, Sink/bath showroom
- Technical support advisor must be personable over the phone and be able to clearly communicate how to resolve issues
- Technical support advisor needs to be located within a commutable distance to slough
- Technical support advisor's with good computer literacy skills are advantageous
- Technical support advisor must have good time management to ensure they are able to keep track of multiple on going issues.
Salary and details
- 30,000 - 35,000 basic salary
- 09:00 - 17:00 Monday - Friday
- 28 days holiday including bank holiday
- Time off for Christmas and new year
- Great opportunity to grow with the business into a technical manager role
- Training on new IT software and product lines
Please contact Rhys from Tech-people on (phone number removed) the specialist recruitment agency within construction, M&E and HVAC.
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