Technical Support Engineer Apprentice

Employer Description: 

We are a Managed Services Provider with operations in the UK and Cape Town, South Africa. Our UK team is seeking a motivated apprentice to join us, providing technical support to our clients both remotely and onsite as needed (Greater London Area). Working with us, you’ll be part of a highly skilled team and gain hands-on experience in technical support, project work, maintenance, upgrades, and broader business operations.

Vacancy Description:

• Provide 1st line email, phone, and remote support to our client base across the UK, Europe, Asia, and the US.
• Travel to client sites in the UK to troubleshoot, configure, and implement various IT solutions and services.
• Diagnose and resolve hardware issues, liaising with third-party vendors to ensure solutions.
• Troubleshoot, diagnose, and fix Microsoft technologies (both cloud and on-premises) as well as third-party applications and systems.
• Work closely with senior engineers to resolve complex issues and assist with project rollouts.
• Be flexible with working hours to support clients across different time zones, including participation in an on-call rota.
• Take a proactive approach to improving services and systems, identifying ways to deliver outstanding client support.
• Support clients in maximizing system use by providing relevant training as needed.

Desirable Skills:

• Strong team player with excellent communication skills.
• Skilled in written and verbal communication.
• Highly organized, with the ability to prioritize workloads and meet strict deadlines.
• Self-motivated and able to work independently, as well as multitask.
• Logical thinker with a systematic approach to problem-solving.
• Attention to detail is essential.
• Reliable self-starter with effective time management.
• Professional, with excellent customer-facing and phone skills.

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website. 

Benefits: 

• Professional Certifications and Training – Company-sponsored certifications (such as CompTIA, Microsoft, or Cisco) and training sessions to enhance your technical skills and career growth.
• Mentorship Program – Regular mentorship with senior engineers to support your learning and provide guidance on projects and career development.
• Career Progression Opportunities – Clear pathway to advance within the company, with potential for movement into senior roles as skills and experience grow.
• Paid Leave – Generous annual leave entitlement plus bank holidays, allowing for a good work-life balance.
• On-the-Job Experience – Opportunity to work on real-world projects, giving you practical experience and exposure to various technologies.
• Travel Reimbursement – Coverage for travel expenses to client sites or remote work locations.
• Company Equipment – Provision of necessary equipment to support remote work and onsite visits.

Future Prospects: 

• 90% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important Information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Apply now!